Refund and Returns Policy

Kesarkottage

At Kesarkottage, we strive to provide our customers with the finest quality saffron and Kashmiri dry fruits. However, we understand that there may be instances where you may need to return a product or seek a refund. Please review our Refund and Returns Policy below for a smooth and transparent experience.

1. Returns:

1.1 Eligibility for Returns:

• To be eligible for a return, the item must be unused, unopened, and in the same condition as you received it.
• The return request should be initiated within 3 days of receiving the product.

1.2 Return Process:

• To initiate a return, please contact our customer service team at admin@kesarkottage.com with your order number and the reason for the return.
• Our customer service team will provide you with instructions on how to return the product.

1.3 Return Shipping:

• Customers are responsible for the return shipping costs unless the return is a result of our error or a defective product.
• We recommend using a trackable shipping service for returns to ensure the safe arrival of the product.

1.4 Refund Processing:

• Once we receive your returned item, our team will inspect it and notify you about the status of your refund.
• If the return is approved, a refund will be processed to your original method of payment within 10 business days.

2. Refunds:

2.1 Eligibility for Refunds:

• Refunds will be considered in the following cases:
  • The product received is defective or damaged.
  • The wrong item was shipped.
  • The product is significantly different from what was described on our website.

2.2 Refund Process:

• To request a refund, please contact our customer service team at admin@kesarkottage.com within 15 days of receiving the product.
• Provide your order number and a detailed explanation of the issue.

2.3 Refund Notification:

• Once your refund is processed, you will receive a notification via email.
• Refunds will be credited to your original method of payment within 10 business days.

3. Contact Information:

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at:

Email: admin@kesarkottage.com

Note: This Refund and Returns Policy is subject to change without prior notice. Please check our website for the most up-to-date policy.